Frequently Asked Questions

General

What is Cosmetify?

Cosmetify is a comparison platform that helps you find the best prices on all your favourite beauty products. With over 200,000 products from thousands of brands at your fingertips, we are the search engine for beauty lovers, providing everything you need from makeup to hair, grooming to skin care and electricals to toiletries.

Why use Cosmetify?

We’ve built a seamless, user-friendly website that allows you to cut through the noise and browse with ease, using our comprehensive filters. Bringing you the latest products from your favourite brands, our website helps you find exactly what you want, automatically selecting the best priced retailer available on our platform.

What brands are featured on your platform?

We work with thousands of global brands – new and established, popular and niche – to bring you the latest products and iconic beauty favourites. MAC, NARS, Bobbi Brown, The Ordinary, men-ü and Korres are all featured, to name just a few, and we showcase everything from the Huda Beauty eyeshadow palette to the Charlotte Tilbury Pillow Talk lipstick. Our selection of brands is updated every day so do check in regularly to find out about the newest kids on the block.

Are there any additional costs when I shop at Cosmetify?

No. Using the Cosmetify website is completely FREE of charge.

How do you make money?

Our service is free to use and we don’t charge consumers fees for our comparison service, we instead earn money from the retailers and brands featured on our platform who pay us a commission on the sale value of the products you buy.

What products do you recommend for my concern?

Due to the volume of products and concerns, we are not able to provide bespoke advice for a particular complaint. Our beauty hub has a wealth of information including how to’s and recommendations while our beauty glossary includes information on the benefits of certain ingredients that may help with some of your questions. Alternatively we suggest you contact a specialist who covers your specific concern.

How do I become a partner with Cosmetify?

We are always looking to work with new partners so if you’re a brand or retailer wanting to be featured on our site, visit our partnerships page.

Do you work with influencers?

Yes we do. If you’re an influencer and would like to collaborate with us, visit our influencers page.

Orders & Payments

Do you sell products directly?

No. The checkout process is completed on our platform, but your order is then sent to the retailer(s) who will process and ship your products.

What are my delivery options?

We aren’t involved in the handling or the delivery of products. We show the delivery information available with the retailer on each product page, with full options available during the check-out process.

Can I order by phone?

No, we do not currently offer this option to buy products.

Who do I contact about an order?

You should contact the retailer directly using the information in your order confirmation email. You can also login to your account where you’ll find information for contacting the retailer relevant to your order. If you’d like to discuss an order with us, please also contact us through your account so that we can simply link customers to orders and deal with queries efficiently.

How do I cancel my order or make changes to it?

You’ll need to contact the retailer using the information in your confirmation email. You may also login to your Cosmetify account for further information about contacting the retailer linked to your order.

Are there any additional costs when I shop at Cosmetify?

No. Using the Cosmetify website is completely FREE of charge.

My question isn’t answered here, what now?

If you’ve placed an order, please login to your account and contact us using the form. If you do not have an account or haven’t placed an order, please contact us using the general enquiries form on our contact us page.

Pricing & Alerts

How often are prices and stock counts updated?

Stock and prices are updated automatically by the retailer every day and feed into our platform accordingly.

How do I create price alerts?

You can set up an alert by clicking the Price Alert button next to the product and entering your email. We will send you updates as soon as prices change so you can grab the best deals for your favourite products.

What happens if a product is out of stock?

If a product is sold out, you can set up an alert for us to notify you as soon as it’s back in stock. Simply hit the 'Notify Me' button on the page of the particular product and we’ll keep you posted.